Privacy Policy
Last updated: April 11, 2026
1. Introduction
NativCoach LLC ("NativCoach," "we," "us," or "our") operates the NativCoach platform at www.nativcoach.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our platform, whether as a coach (subscriber) or as a client of a coach using our platform.
By using NativCoach, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform.
2. Information We Collect
Information you provide directly:
- Account registration details (name, email address, password)
- Business profile information (organization name, phone, timezone)
- Client records entered by coaches (names, contact information, session notes)
- Payment information (processed securely by Stripe — we do not store card numbers)
- Communications sent through the platform
- Files and media uploaded to the platform
Information collected automatically:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (operating system, device type)
- Cookies and similar tracking technologies
- Usage analytics to improve the platform
3. How We Use Your Information
- To provide and maintain the NativCoach platform
- To process payments and manage subscriptions
- To send transactional emails (booking confirmations, contracts, receipts)
- To send product updates and service announcements
- To respond to support requests
- To detect and prevent fraud and abuse
- To improve platform performance and user experience
- To comply with legal obligations
5. Data Sharing & Third Parties
We do not sell your personal data. We share data only with:
- Stripe — for payment processing (governed by Stripe's privacy policy)
- Resend — for transactional email delivery
- Cloudflare — for content delivery and file storage
- DigitalOcean — for hosting and infrastructure
- Sentry — for error monitoring (anonymized)
- Law enforcement when legally required
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where we are legally required to retain it longer (e.g., financial records for 7 years under IRS requirements).
7. Your Rights (GDPR / CCPA)
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, email [email protected].
8. Security
We implement industry-standard security measures including SSL/TLS encryption in transit, encrypted data at rest, and access controls. See our Security page for details. No system is 100% secure — if you discover a vulnerability, please report it to [email protected].
9. Children's Privacy
NativCoach is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or a prominent notice on the platform. Continued use after changes constitutes acceptance of the updated policy.
11. Contact
Questions about this Privacy Policy?
Email: [email protected]
NativCoach LLC · United States